Terms of Service

Welcome to the Bellebouquet Ltd. website.

This website is operated by Bellebouquet Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Bellebouquet Ltd. By accessing and using this website, you agree to be bound by the terms, conditions, policies, and notices stated here.

Right to Use the Site and Content

The content on this website, including text, graphics, logos, images, and software, is the property of Bellebouquet Ltd. and is protected by copyright laws. You may access, view, and print content from this site for personal use only, provided that you do not modify the content or use it for any commercial purposes.

Content Accessed Through the Site

We strive to ensure that the information provided on this site is accurate, current, and complete. However, we cannot guarantee that the content will always be up-to-date or error-free. The content is provided on an ‘as is’ basis, and you are responsible for determining its suitability for your specific needs. We reserve the right to modify or update the content and services offered on this site without prior notice. If you have any questions or require verification of information, please contact us at bellebouquetnz@gmail.com or call us at 027 282 9517.

Liability

Bellebouquet Ltd. excludes all warranties, representations, and guarantees (whether express, implied, or statutory) to the fullest extent permitted by law, including but not limited to, the suitability, accuracy, and completeness of the information or products available through this site. We will not be liable for any damages, losses, or expenses, including indirect or consequential damages, arising from your use of or inability to use this website.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies that are not excluded or limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply, and the Consumer Guarantees Act will not apply. We will make every effort to correct any errors or inaccuracies brought to our attention as soon as possible.

Pricing

All prices listed on this website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) at the current rate of 15%. Prices and delivery charges may be adjusted at any time without notice.

Availability

All orders are subject to product availability. If a product is unavailable, we will do our best to notify you on our website. We reserve the right to change our product offerings or modify specifications without prior notice.

Order Cancellation

We reserve the right to cancel orders if products are listed with incorrect pricing or inaccurate information. If you have already paid for an order that is subsequently canceled, we will issue a full refund. Orders cannot be canceled once the floral arrangements have been prepared. If cancellation is requested before the flowers are made up, we will provide a full refund.

Return Policy

We are committed to delivering high-quality products. If there is an issue with your order, please contact us directly at 027 282 9517 or email us at bellebouquetnz@gmail.com. Due to the perishable nature of flowers, we cannot accept returns if you change your mind.

Return Conditions

Requests for returns must be made within 3 days of receiving your order. Returns must be delivered to us at your expense in their original condition and packaging. You are responsible for the products until they reach us. We are not responsible for misdirected shipments or products lost or damaged during transit.

We reserve the right to charge a restocking fee of up to 15% of the invoice value for any returns we agree to accept. Refunds will be issued at our discretion using the original payment method.

Delivery / Shipping Policy

Once your order has been confirmed, we will aim to dispatch it within the specified time frame. For Auckland locations that are not rural, we offer same-day delivery for orders placed before 1pm. All other Auckland deliveries are typically next-day. We generally do not recommend deliveries outside of Auckland.

We will make every effort to meet the indicated delivery times but cannot guarantee delivery if the recipient refuses the gift, the provided address is incorrect or incomplete, the recipient is not present, or it is unsafe to leave the delivery. If the recipient is not available, we will do our best to leave the flowers in a safe location, but we cannot be held responsible if the delivery goes missing or is damaged.

In the event that delivery cannot be completed, the product will be returned to our studio or our agent’s premises, and we will contact you to arrange a new delivery time. Any additional delivery attempts may incur extra charges.

Goods are securely packed before dispatch. Damage claims will not be accepted after 2 days of receiving the goods. While Bellebouquet Ltd. does not accept liability for goods damaged or lost in transit, we will assist with claims where possible.