Refund policy
At Belle Bouquet, we take pride in creating beautiful, fresh floral arrangements and delivering gifts with care.
Fresh flowers & perishable products
Fresh flowers, floral arrangements, cakes and other perishable products are prepared or sourced specifically for your order. We do not offer refunds or exchanges for change of mind. This does not affect your rights under the New Zealand Consumer Guarantees Act 1993.
Natural variations & seasonal substitutions
Flowers are natural, seasonal products. Slight variations in colour, size, shape, maturity and arrangement are normal. Where particular flowers or materials are unavailable, we may substitute them with suitable alternatives of comparable quality and value, keeping the overall style and colour palette as close as reasonably possible. Significant changes to the agreed design will be discussed with you wherever reasonably practicable.
Concerns about your order
If your order arrives damaged, significantly different from its description, or otherwise not of acceptable quality, please contact us promptly. We recommend reporting concerns within 24 hours of delivery, so we can assess the flowers' condition accurately. Please include:
- Your order number
- A description of the issue
- Clear photos where available
Contact us by email at store@bellebouquet.co.nz, text 021 038 6005 or online chat. Please contact us before returning any items.
The 24-hour period is a recommended reporting timeframe, not a restriction on your statutory consumer rights.
Refunds, replacements & remedies
Where a product or service does not meet the guarantees under the Consumer Guarantees Act, we will provide an appropriate remedy in accordance with New Zealand law. Depending on the issue, this may be a replacement, refund or other remedy. For minor issues, Belle Bouquet may choose the remedy. For substantial failures, you retain your rights under the Consumer Guarantees Act.
Approved refunds are issued to the original payment method. We may offer store credit or another goodwill solution by agreement, but this does not replace any refund or remedy required by law.
Flower care
The lifespan of fresh flowers varies with variety, season, temperature and environment. For best results, trim stems, use clean water, keep arrangements away from direct sunlight and heat, and follow any care instructions provided. We are not responsible for deterioration caused by improper handling or care after delivery. This does not affect your rights where the flowers were not of acceptable quality when supplied.
Order cancellations
Please contact us as soon as possible if you need to cancel or change your order. For voluntary cancellations, a refund depends on whether preparation has started, whether flowers or other perishable items have been specially purchased, and any reasonable costs already incurred. Any cancellation conditions will be explained before the cancellation is confirmed. Nothing in this section limits your rights if Belle Bouquet fails to meet its obligations.
Delivery issues
Please make sure the recipient's address, phone number and delivery instructions are accurate. If delivery cannot be completed because of incorrect information, restricted access or the recipient being unavailable, reasonable additional delivery charges may apply. If an order is lost, damaged or delivered incorrectly for reasons Belle Bouquet is responsible for, we will resolve it in line with New Zealand consumer law.
Other products
For non-perishable products, change-of-mind returns may be considered case by case. Any return conditions, costs or restocking fees will be explained in advance. These conditions do not apply where you are entitled to a remedy under the Consumer Guarantees Act.
Your consumer rights
Nothing in this policy excludes, restricts or modifies any rights or remedies under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.
Contact us
Belle Bouquet Ltd.
Email: store@bellebouquet.co.nz
Phone/Text: 021 038 6005
Website: bellebouquet.co.nz