Terms of service

Welcome to the Belle Bouquet Ltd. website.

This website is operated by Belle Bouquet Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Belle Bouquet Ltd. Belle Bouquet Ltd. offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Right to Use Site and Content

The contents of this website are the copyright of Belle Bouquet Ltd. You may access, view and print information from this site for your personal, non-commercial use only.

Content Accessed Through the Site

We strive to ensure that the information on this site is current, accurate, and complete, but we cannot guarantee that it will be up-to-date, accurate, or complete at the time you access it. The information provided on, or accessed through, this site is available on an ‘as is’ basis. You are responsible for determining the suitability of the content and/or services for your own purposes. We may update or change the content and services described on this site at any time without prior notice. If you have any specific questions or need to verify site content, please contact us at store@bellebouquet.co.nz or text us on 021 038 6005.

Liability

To the extent permitted by law, all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including those relating to the suitability, fitness for purpose, accuracy or completeness of this site or the information or products accessed through it.

To the extent permitted by law, Belle Bouquet Ltd. is not liable for any damage, loss or expense, including indirect loss, arising from your use of this website. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you are buying for business purposes, the Consumer Guarantees Act does not apply. We will take reasonable steps to correct errors or inaccuracies brought to our attention.

Prices

All prices listed on the website are in New Zealand Dollars (NZD) and include New Zealand Goods and Services Tax (GST) at the rate of 15%. Prices and delivery charges may be subject to change without notice.

The price charged is the price shown at the time you place your order.

Availability and Substitutions

All orders are subject to availability. If a product is unavailable, we will contact you to offer an alternative or a full refund. We may change our product range or specifications at any time without notice.

Flowers are seasonal. If a particular stem is unavailable, we may substitute flowers of equal or greater value in a similar style and colour. Containers, wrapping and gift items may also vary slightly from the photos.

Cancellation of Orders

We may cancel an order if a product was listed with an incorrect price or incorrect information. If you have already paid for a cancelled order, we will refund the full amount.

You can cancel an order for a full refund before we start preparing it. Once the flowers have been prepared, the order cannot be cancelled.

Problems with Your Order

We stand behind the quality of our products. If your order arrives damaged, faulty or not as described, please contact us within 24 hours of delivery by text on 021 038 6005 or store@bellebouquet.co.nz, with a photo of the item. We will arrange a replacement or a refund.

Because flowers are perishable, we cannot accept returns or give refunds if you simply change your mind.

Delivery

We deliver to selected rural and non-rural addresses within Auckland. Delivery fees are calculated at checkout based on your address.

Same-day delivery is available:
- Monday to Friday: order by 10am for delivery between 12pm and 2pm, or by 1pm for delivery between 4pm and 6pm.
- Saturday: order by 11am for delivery between 12pm and 3pm.
- We do not deliver on Sundays.

Orders placed after the cut-off are delivered on the next delivery day. See our delivery page for details and delivery windows.

We aim to deliver within the selected time frame but cannot guarantee delivery if the address provided is incorrect, the recipient is not available or refuses the gift, or it is not safe to leave the order. If the recipient is not home, we will leave the order in a safe place where possible. We are not responsible for orders left in a safe place at your request or because of an incorrect address.

If delivery cannot be completed, the order will be returned to our studio and we will contact you to arrange redelivery. A further delivery fee may apply. 

Governing Law

These terms are governed by the laws of New Zealand.