Returns & Refunds
If something isn’t right with your flowers, we’re here to help.
Change of mind
Due to the perishable nature of flowers, we do not accept returns simply because you change your mind.
Return requests
Please contact us before returning any items.
Where a return is not required by law, acceptance and any credit or refund are at our discretion.
For these discretionary returns:
- Items must be returned in their original condition and packaging.
- Return delivery is at your expense.
- Items remain your responsibility until they reach our store. Please package them securely, as we are not responsible for loss or damage during these discretionary returns.
- A restocking fee of up to 15% of the invoice value may apply. Any applicable fee will be confirmed before you return the items.
These conditions do not apply to returns where the law requires otherwise.
Refunds
Approved refunds will be issued using the original payment method.
Refunds outside your legal entitlements are at our discretion.
Nothing in this policy limits your rights under New Zealand consumer law.
Belle Bouquet Ltd.